Reservation & Cancellation Policy

All reservations begin with a reservation request.

Submitting a reservation request does not guarantee availability. Reservations are confirmed only after your itinerary has been reviewed, availability has been verified, and any required payment has been received.

A confirmation email and invoice will be sent once your reservation has been accepted.

A reservation deposit is required to secure your reservation.

• Airport Transportation: A $25 non-refundable reservation deposit is required.

• Private Transportation: A $25 non-refundable reservation deposit is required for reservations less than two (2) hours. Reservations of two (2) hours or more require a reservation deposit equal to one hour of the quoted hourly rate.

• Custom Transportation: A 50% non-refundable reservation deposit of the quoted reservation total is required.

Reservation deposits may be applied as a credit toward one (1) future reservation if canceled in accordance with this policy.

The remaining balance is due no later than 72 hours before your scheduled pickup time.

Reservations confirmed within 72 hours of the scheduled pickup require payment in full at the time of confirmation.

Payments are securely processed through Square, and payment instructions will be included with your reservation invoice.

For airport transportation, Graham Lux monitors scheduled flight arrival information using the flight number provided during booking.

If your flight is delayed, we'll adjust your pickup time whenever possible based on updated arrival information.

Clients are responsible for providing accurate airline and flight information when requesting airport transportation.

We understand that travel plans can change.

If you need to modify your reservation, please contact us as soon as possible. We'll make every reasonable effort to accommodate changes based on availability.

Changes to your itinerary, pickup time, destination, number of stops, or service duration may affect pricing.

Reservations canceled more than 72 hours before the scheduled pickup are eligible to have the reservation deposit applied as a credit toward one (1) future reservation.

If the remaining balance has already been paid, that balance will be refunded to the original payment method.

Reservations canceled within 72 hours of the scheduled pickup are not eligible for a refund or reservation credit.

Reservation credits may only be applied toward one (1) future reservation and expire 12 months from the original reservation date.

Complimentary waiting time is included with every reservation.

• Airport Arrivals: Up to 60 minutes of complimentary waiting time following your flight's arrival.

• Private Transportation: Up to 15 minutes of complimentary waiting time from the scheduled pickup time.

Additional waiting time may be accommodated when possible and will be billed at the applicable hourly rate.

Please include any planned stops when submitting your reservation request.

Additional stops requested after your reservation has been confirmed or during your journey may be accommodated based on time and availability and may result in additional charges.

Graham Lux does not provide, install, or inspect child safety seats.

If a child safety seat is required, clients are responsible for providing and properly installing the seat before departure.

If you're traveling to Houston and need assistance locating a child safety seat rental provider before your arrival, we're happy to provide a recommendation whenever possible.

Complimentary bottled water is available for your enjoyment.

Light snacks and covered beverages are welcome during your journey. To help preserve the comfort, cleanliness, and presentation of the vehicle for all clients, we ask that guests avoid full meals or food items that are likely to leave lingering odors, grease, stains, or excessive crumbs.

Alcoholic beverages may be consumed by passengers only in accordance with applicable Texas law. Graham Lux reserves the right to prohibit alcohol consumption or terminate service if passenger behavior, safety, or the condition of the vehicle is compromised.

Graham Lux reserves the right to ask that food or beverages not be consumed if doing so may reasonably risk damage to the vehicle's interior.

Any cleaning required beyond normal vehicle preparation as a result of food, beverages, or other passenger-related incidents may result in additional charges.

Graham Lux takes pride in maintaining a clean, comfortable, and well-appointed vehicle for every client.

Clients are expected to treat the vehicle with care throughout their journey.

Clients are responsible for the actual costs associated with repairing damage or restoring the vehicle beyond normal cleaning. This may include professional detailing, upholstery cleaning, odor removal, biohazard remediation, repair costs, lost revenue while the vehicle is out of service, and any reasonable labor required to return the vehicle to service.

Smoking, vaping, and the use of illegal substances are strictly prohibited inside the vehicle.

Any cleaning, repairs, or remediation required as a result of prohibited activities will be the responsibility of the client.

Small household pets are welcome only when transported in a secure, fully enclosed carrier or crate.

Pets must remain inside their carrier for the duration of the journey.

The pet owner is solely responsible for properly securing the carrier within the vehicle and for the care and supervision of their pet.

If a pet is removed from its carrier during the journey or creates a safety concern, Graham Lux reserves the right to terminate the reservation immediately. No refund or reservation credit will be provided for reservations terminated due to violations of this policy.

This policy does not apply to service animals protected under applicable law.

If a pet is removed from its carrier during the journey or creates a safety concern, Graham Lux reserves the right to terminate the reservation immediately. No refund or reservation credit will be provided for reservations terminated due to violations of this policy.

This policy does not apply to service animals protected under applicable law.

While Graham Lux maintains a clean vehicle and takes reasonable steps to prepare the vehicle between reservations, we cannot guarantee an allergen-free environment.

Clients with severe allergies or sensitivities are encouraged to contact us before their reservation so we can discuss whether reasonable accommodations may be available.

Graham Lux is not responsible for personal belongings left in the vehicle.

If an item is found, reasonable efforts will be made to contact the owner and arrange for its return. Any shipping or delivery costs associated with returning lost items are the responsibility of the owner.

To ensure a safe and enjoyable experience, all passengers are expected to conduct themselves respectfully toward the driver and fellow passengers.

Graham Lux reserves the right to refuse or terminate service without refund if passenger behavior, including intoxication or disorderly conduct, creates a safety concern, violates applicable laws, or prevents the safe operation of the vehicle.

Graham Lux proudly serves the Greater Houston area and surrounding communities.

Transportation outside our standard service area may be accommodated upon request and may be subject to additional travel charges.

Extended-distance and multi-hour reservations are individually quoted based on the details of your trip.

While every reasonable effort is made to provide timely and uninterrupted service, Graham Lux is not responsible for delays resulting from weather, traffic conditions, road closures, accidents, airline disruptions, mechanical failures beyond our reasonable control, or other unforeseen circumstances.